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TEAMS, PARTNERSHIP AND ALLIANCES •          Organizations create and use teams, partnerships, and alliances to: –      Undertake new initiatives –      Address both minor and major problems –      Capitalize on significant opportunities •          Organizations create teams, partnerships, and alliances both internally with employees and externally with other

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E-BUSINESS •          The Internet is a powerful channel that presents new opportunities for an organization to: §  Touch customers §  Enrich products and services with information §  Reduce costs •          How do e-commerce and e-business differ? –      E-commerce – the buying and selling of goods and services

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ENTERPRISE RESOURCE PLANNING (ERP) •          At the heart of all ERP systems is a database, when a user enters or updates information in one module, it is immediately and automatically updated throughout the entire system The Evolution of ERP INTERGRATING SCM,

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CUSTOMER RELATIONSHIP MANAGEMENT •          CRM enables an organization to: §  Provide better customer service §  Make call centers more efficient §  Cross sell products more effectively §  Help sales staff close deals faster §  Simplify marketing and sales processes §  Discover new customers §  Increase customer revenues Recency,

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